We reply within one business day

Tell us what you're trying to pull off the web

Whether it's a quick question about the API or a scoped conversation about a custom pipeline, an actual person on our team reads every message — no ticket queue, no chatbot loop.

⏱️ < 1 business dayTypical first response
🧑‍💻 Real engineersNot a support script
📄 Quotes in 2 daysFor scoped or enterprise projects
Ways to reach us

Pick whichever fits what you need

Different questions land better with different teams — here's the fastest way to get to the right one.

💬

Talk to sales

Pricing questions, plan comparisons, or an enterprise quote scoped to your volume and targets.

info@scraperscoop.com →
🛠️

Talk to data engineering

A custom pipeline, an unusual target site, or a question about what's technically possible before you commit.

info@scraperscoop.com →
🎧

Existing customer support

Already running on ScraperScoop? Get help with an active pipeline, billing, or account access.

info@scraperscoop.com →
Get in touch

A few details now saves a few emails later

The more context you give us up front — target sites, rough volume, how fresh the data needs to be — the faster we can come back with something useful instead of a round of clarifying questions. If you're not sure yet, that's fine too; send what you have and we'll help you figure out the rest.

  • ✉️ General inquiriesinfo@scraperscoop.com
  • 📍 Headquarters548 Market Street, Suite 61000, San Francisco, CA 94104
  • 🕒 Support hoursMonday–Friday, 6am–6pm PT, with on-call coverage for Enterprise SLAs

Book a consultation

Tell us about your project and we'll follow up with next steps — usually within one business day.

Start Extracting Data Today

Tell us your requirements and get a custom quote within 2 Working Hours.

Your information is used only to respond to your inquiry and is never sold or shared with third parties.
Where we are

A distributed team, with people in your time zone

Americas

San Francisco, USA

548 Market Street, Suite 61000, San Francisco, CA 94104

Europe

Lisbon, Portugal

Data engineering and infrastructure operations, covering CET business hours

Asia-Pacific

Singapore

Customer success coverage for APAC enterprise accounts

What people say after reaching out

Nobody's first email disappears into a queue

★★★★★

"I emailed with a fairly vague idea of what we needed and had a scoped call with an actual data engineer the next morning."

CR
Data AnalystCobalt Recruiting
★★★★★

"Our enterprise quote came back in a day and matched exactly what we'd discussed. No back-and-forth over hidden line items."

NR
Head of Data EngineeringNorthwind Retail
★★★★★

"Support has answered every ticket with someone who clearly understood the platform, not a script."

FA
Director of ResearchFairway Analytics
Frequently asked

Questions before you reach out

Sales and general inquiries get a response within one business day. Existing customers on Growth and Enterprise plans reach support directly with faster guaranteed response times.
No. Most conversations start with a rough idea of the target sites and data needed, and our team helps narrow down volume, schema, and the right plan from there.
Yes. Projects involving custom or non-standard targets are routed to a data engineer early, so the scoping conversation happens with someone who will actually build the pipeline.
Enterprise plans include scheduled calls with a dedicated account manager. Starter and Growth plans are supported by chat and email, with calls available by request for sales conversations.

Still deciding? Start with a demo instead

See real output from your own target sites before you have a longer conversation about pricing or scope.

From the blog

Insights on retail pricing strategy

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  • POC turnaround within 24 hours

Start Extracting Data Today

Tell us your requirements and get a custom quote within 2 Working Hours.