Privacy Policy

1. Information We Collect

1.1. Information You Provide

• Account Information: Name, email, company, phone number when registering
• Billing Information: Payment details, billing address, tax information
• Project Details: Specifications for custom scraping projects
• Communication: Emails, chat messages, support tickets
• Preferences: Service preferences, newsletter subscriptions

1.2. Automatically Collected Information

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent, clicks, downloads
• Cookies & Tracking: Session cookies, analytics cookies
• Log Files: Server logs, error reports

1.3. Data We Extract (For Clients)

• Public Data: Information from publicly accessible websites as per project specifications
• Structured Data: Product information, pricing, business listings
• Aggregated Data: Statistical, anonymized datasets
• Note: We only extract data with Client authorization and in compliance with applicable laws

2. How We Use Your Information

Purpose	Legal Basis	Data Used
Service Delivery	Contract fulfillment	Account info, project details
Payment Processing	Contract fulfillment	Billing information
Customer Support	Legitimate interest	Contact info, communication
Website Improvement	Legitimate interest	Usage data, cookies
Marketing Communications	Consent	Email, preferences
Legal Compliance	Legal obligation	Required by law

3. Data Sharing & Disclosure

3.1. Third-Party Service Providers

We share data with trusted providers for:

• Payment Processing: Stripe, PayPal
• Hosting & Infrastructure: AWS, Google Cloud
• Communication: Email service providers
• Analytics: Google Analytics (anonymized data)
• Project Management: Tools for service delivery

All providers are bound by confidentiality agreements and GDPR compliance where applicable.

3.2. Legal Requirements

We may disclose information if required by law, court order, or government request.

3.3. Business Transfers

In case of merger, acquisition, or sale, customer information may be transferred as a business asset.

3.4. What We Never Share

• Client project details with other clients
• Personal data extracted without explicit consent
• Source code or proprietary scraping methods
• Sensitive business information

4. Data Security

We implement industry-standard security measures:

4.1. Technical Measures

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability scanning
• Access controls and authentication systems
• Firewall protection and intrusion detection

4.2. Organizational Measures

• Employee confidentiality agreements
• Role-based access to client data
• Regular security training for staff
• Incident response procedures

4.3. Data Retention

Data Type	Retention Period	Reason
Account Information	While account is active + 3 years	Service continuity, legal requirements
Project Data	Project completion + 2 years	Client support, reference
Financial Records	7 years	Tax and legal compliance
Website Logs	1 year	Security monitoring
Extracted Datasets	As per project agreement	Client service delivery

5. Your Rights (GDPR/CCPA Compliance)

5.1. Access & Portability

You can request access to your personal data in a portable format.

5.2. Correction

You can request correction of inaccurate or incomplete data.

5.3. Deletion (“Right to be Forgotten”)

You can request deletion of your personal data, subject to legal obligations.

5.4. Restriction & Objection

You can request restriction of processing or object to certain uses of your data.

5.5. Consent Withdrawal

You can withdraw consent for marketing communications at any time.

5.6. How to Exercise Rights

Contact us at privacy@scraperscoop.com with your request. We will respond within 30 days.

6. Cookies & Tracking Technologies

6.1. Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Website functionality, login sessions	Session
Analytics Cookies	Website improvement, user behavior analysis	1-2 years
Preference Cookies	Remember user settings, language preferences	1 year
Marketing Cookies	Advertising, remarketing (with consent)	90 days

6.2. Cookie Management

You can control cookies through browser settings. Note that disabling essential cookies may affect website functionality.

6.3. Do Not Track

Our website does not currently respond to “Do Not Track” signals. We provide individual cookie controls instead.

7. International Data Transfers

As a global service provider:

• We store data in secure facilities in the EU and US
• International transfers use GDPR-approved safeguards
• Clients can specify preferred data storage locations
• We comply with data protection laws in jurisdictions we operate

8. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.

9. Data Processing for Clients

9.1. Client Responsibilities

When you commission data extraction services:

• You must ensure you have legal basis for data collection
• You are responsible for compliance with data protection laws
• You must notify us of any special data protection requirements
• You warrant that target websites allow data extraction

9.2. Our Role as Data Processor

When processing data on your behalf:

• We act as data processor under GDPR
• We process data only per your instructions
• We implement appropriate technical measures
• We assist with data subject requests
• We sign Data Processing Agreements (DPA) when required

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notice. Continued use of Services after changes constitutes acceptance.

12. Contact Us

12.1. Supervisory Authority

EU residents have the right to lodge complaints with your local data protection authority.

13. Data Processing Agreement (DPA)

For enterprise clients requiring formal DPAs under GDPR, please contact us to execute our standard Data Processing Agreement.